GENERAL TERMS AND CONDITIONS OF SALE - GLAMPING TERRE & MER
Glamping Terre & Mer is operated by TROPICAL SARL, whose registered office is located at 15 rue de la Ville es Rouxel, 22680 Binic-Étables-sur-Mer - SIRET 489 031 369 000 23. Contact: glamping@terre-mer.fr - +33 2 96 70 61 57 - www.terre-mer.fr. These general terms and conditions of sale (hereinafter "GTC") are applicable from the date they are published online. The Terre & Mer site is referred to hereinafter as "the establishment" and the contracting party as "the customer".
SUBJECT
These General Terms and Conditions define the rights and obligations of the parties within the framework of booking stays and services offered by the establishment. They govern all stages of the booking and its follow-up. By confirming their booking, the customer acknowledges having read these Terms and Conditions as well as the specific conditions of the chosen rate on the booking platform, and declares their unreserved acceptance. These Terms and Conditions apply to all bookings made, regardless of the booking channel.
2. RESERVATION
The client freely chooses the services presented on the establishment's website, brochure, or booking platform. They acknowledge having obtained the necessary information regarding the nature, purpose, and terms of the services and having made an informed reservation. The client remains responsible for choosing the services in light of their own needs; the establishment cannot be held liable solely for this choice. The reservation is deemed accepted by the client upon completion of the booking process and becomes firm and final under the conditions of Article 7.
3. PRICE
Prices are indicated in euros inclusive of all taxes, at the VAT rate of 10% applicable on the day of their determination. Any subsequent change in the VAT rate occurring between the determination of the rate and the invoicing of the stay will be reflected in the total price including VAT, which the client accepts. The price confirmed to the client at the time of booking is fixed and non-negotiable, subject only to the aforementioned condition. Tourist tax is not included in the price and is payable on site to the establishment.
4. PAYMENT FOR RESERVATIONS
For any stay beginning more than 30 days after the booking date: a deposit of 30% of the total amount of the stay is payable upon booking. The balance is due no later than 30 days before arrival.
For any stay beginning 30 days or less after the booking date: the full amount of the stay is payable immediately upon booking.
The reservation only becomes firm and final after confirmation by the establishment and receipt of the deposit or full payment. Upon receipt of the deposit, the client receives a confirmation email containing practical information about their stay.
5. ACCEPTED PAYMENT METHODS
Credit card: Eurocard, Mastercard, Visa;
Bank or postal check made payable to "Glamping Terre et Mer" or "SARL Tropical" (French accounts only);
Bank transfer (IBAN: FR76 1380 7005 4161 1217 1504 411 - BIC: CCBPFRPPNAN) made payable to "Glamping Terre & Mer" or "SARL Tropical";
Valid ANCV holiday vouchers.
In the event of a card payment, a refusal may occur (card blocked, limit reached, input error, etc.). It is then the customer's responsibility to contact their bank and then the establishment to confirm their reservation. All reservations are payable in euros; if the charge is made in another currency, the exchange fees are the responsibility of the customer.
6. ACCOMMODATION CAPACITY
The number of people indicated for each accommodation corresponds to the maximum occupancy allowed, taking into account the available equipment. For safety and insurance reasons, this number cannot be exceeded. Any unauthorized overrun may result in termination of the contract at the client's expense, without refund. Minors must be accompanied by their parents or legal guardians.
7. RENTAL CONDITIONS
Duration: Rentals are for a minimum of 2 nights outside of peak and high season; during peak and high season, accommodations are rented by the week only.
Check-in/Check-out Times: Accommodation is available from 3:00 PM to 8:00 PM on the day of arrival and must be vacated by 10:00 AM on the day of departure. Late check-out is available as an option, subject to availability. Any unagreed-upon extension will result in an additional day's charge.
Personalized Rental: All rentals are strictly personal and cannot be transferred, loaned, or sublet.
Special Requests: The establishment cannot guarantee the fulfillment of any special request made during the booking process. The accommodation number will be provided upon arrival.
Non-contractual documents: Plans and photographs appearing in the brochure and on the establishment's website are non-contractual; The establishment can update them at any time.
8. SECURITY DEPOSIT
Upon arrival, clients who have paid for their stay by a method other than credit card will provide a credit card imprint as a security deposit. This imprint will only be charged if damage is found at the end of the stay, for the actual amount of the loss, and after the client has been informed. The following may be charged:
the value of missing or broken items;
a €50 fee if the accommodation is returned unclean (unsatisfactory cleanliness);
the cost of repairs in case of damage attributable to the occupant;
the cost of additional services ordered during the stay but not paid for.
The charge will be made upon justification of the loss. If the amount of damages exceeds the security deposit, the difference remains payable by the client.
9. LATE ARRIVAL - EARLY DEPARTURE
If the client does not arrive before 8:00 PM on the scheduled arrival date, and in the absence of written notification of a postponement or delay, the accommodation will be made available for rent again from 3:00 PM the day after the scheduled arrival date, with full payment for services remaining due. No discount will be given for late arrival or early departure.
10. MODIFICATION OF STAY
Any modification is possible subject to availability and incurs a processing fee of €10.
11. PROMOTIONS - LAST MINUTE SALES
During promotional offers, customers may have paid different prices for the same stay. Customers who paid the higher price are not entitled to a refund of the difference. Discounts cannot be combined with promotions. The price confirmed to the customer remains final and cannot be changed.
12. NO RIGHT OF WITHDRAWAL
In accordance with Article L221-28, 12° of the French Consumer Code, the right of withdrawal does not apply to accommodation, catering, and leisure services provided on a specific date or at regular intervals. Therefore, the customer has no right of withdrawal with respect to the services covered by this agreement.
13. CANCELLATION
13.1 - Cancellation by the establishment before arrival
In case of force majeure, and for safety reasons, the establishment reserves the right to cancel the stay. If the client has already left their home, the establishment will offer them alternative accommodation in similar lodging at no extra charge. If this is not accepted, all sums paid will be refunded, excluding any other compensation.
13.2 - Cancellation by the client before arrival
All cancellations must be notified in writing to the establishment (registered mail or email with read receipt requested). For any cancelled stay not falling under the cases in point 13.1, the establishment will retain:
more than 30 days before arrival: 30% of the total cost of the stay; 30 days or less before arrival, as well as for any interrupted or unused stay, for any reason whatsoever: the full cost of the stay remains payable to the establishment. 13.3 - Cancellation Insurance The establishment informs the client that they may purchase cancellation insurance (illness, accident, death, force majeure, or other). The establishment cannot bear the costs associated with a cancellation, regardless of the reason. 13.4 - Irregular or Fraudulent Booking Any irregular, invalid, incomplete, or fraudulent booking or payment attributable to the client will result in the cancellation of the booking at their expense, without prejudice to any civil or criminal action.
14. ANIMALS
No animals are allowed on the premises, with the exception of guide dogs or assistance dogs. Bringing an unauthorized animal on the day of arrival may result in refusal of access to the accommodation or termination of the contract at the client's expense, without refund, under the conditions of Article 13.2, the reason being attributable to the customer who was aware of this prohibition when making his reservation.
15. VALUABLES
Valuables and personal belongings remain under the care and supervision of the client. The establishment cannot be held responsible for thefts or losses occurring in the accommodation, in vehicles, or on the premises, except in cases of proven negligence on its part.
16. COMPLAINTS
The client is encouraged to report any disturbances or non-conformities on-site and without delay, so that the establishment can rectify them during their stay. Any complaint made after the stay must be submitted in writing, preferably by registered letter with acknowledgment of receipt, as soon as possible after the stay. These procedures do not affect the client's statutory time limits for taking action.
17. INTERNAL REGULATIONS
The client is required to comply with the internal regulations of the estate, which are binding upon them and which they acknowledge having read, under penalty of sanction which may include termination of the contract without compensation or refund. In particular:Any behavior contrary to public decency or order may lead the establishment to demand the immediate departure of the client, without refund; it is forbidden to light a fire on the premises, except under constant supervision in the authorized barbecue area; electric barbecues are prohibited; charcoal barbecues are tolerated provided they are not placed under a roof or in a place likely to damage the facilities or vegetation; the posted signs and safety instructions must be respected; as the establishment is a place of peace and relaxation, any noise disturbance is prohibited, particularly after 10 p.m.; the keys must be returned upon departure and the accommodation must be left in a perfectly clean condition; otherwise, the €50 cleaning fee stipulated in Article 8 will be charged, and any damage will be charged at the cost of repair or replacement.
18. IMAGE RIGHTS
No image of the client or their children will be used for communication or advertising purposes without their express prior consent, obtained separately from this agreement. This freely given consent may be withdrawn at any time. The reuse of photographs and visuals from the Terre & Mer estate is prohibited without written authorization from management.
19. PERSONAL DATA
The customer's personal data is collected and processed by TROPICAL SARL, the data controller, solely for the purposes of managing the reservation and stay, and, where applicable and with the customer's consent, for marketing purposes. This data is retained for the period necessary for these purposes and the establishment's legal obligations. In accordance with Regulation (EU) 2016/679 and the French Data Protection Act, the customer has the right to access, rectify, erase, object to, restrict the processing of, and transfer their data, which they may exercise by contacting glamping@terre-mer.fr. They may also lodge a complaint with the CNIL (French Data Protection Authority).
20. EVIDENCE AGREEMENT
The entry of the required bank details, along with acceptance of these Terms and Conditions and the booking request, constitutes an electronic signature which, between the parties, has the same legal value as a handwritten signature. The computerized records stored in the elloha.com systems, under reasonable security conditions, are considered proof of communications, orders, and payments made between the parties. The customer's IP address is recorded at the time of booking. Constellation SAS, in its capacity as a professional, has committed to the establishment to ensure the security and confidentiality of the data.
21. FORCE MAJEURE
Force majeure means any event beyond the control of the parties, both unforeseeable and insurmountable, preventing either party from performing all or part of its obligations, as defined in Article 1218 of the French Civil Code and the case law of French courts. Neither party may be held liable for any failure resulting from force majeure. Force majeure suspends the performance of reciprocal obligations, with each party bearing its own costs.
22. MEDIATION AND DISPUTE RESOLUTION
These Terms and Conditions are governed by French law, without prejudice to any mandatory consumer protection provisions that may apply in the customer's country of residence.
In the event of a dispute, the customer must first submit a written complaint to the establishment. If a satisfactory response is not received within one month, the customer may use the services of the consumer mediator responsible for the establishment, free of charge:
CM2C - 49 Rue de Ponthieu - 75008 Paris - https://cm2c.net - cm2c@cm2c.net
The customer may also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr.
If an amicable resolution cannot be reached, the dispute will be brought before the competent court in accordance with the rules of ordinary law. The consumer retains the right to bring the matter, at his/her choice, before the court of the place where he/she resided at the time of the conclusion of the contract, that of the place of establishment, or any other territorially competent court within the meaning of the Code of Civil Procedure.
23. VALIDITY AND MODIFICATION OF THE TERMS AND CONDITIONS
These Terms and Conditions may be modified or supplemented at any time by the establishment. The version applicable to a reservation is the one online on the date of that reservation. If any clause of these Terms and Conditions is deemed null and void, the other clauses shall remain in full force and effect.